Return & Refund Policy

Customer satisfaction and health safety are our top priorities at HealthDial Pharmacy. We strive to offer a transparent and hassle-free return and refund experience.

1. Eligibility for Returns

Due to health, hygiene, and drug control safety regulations, returns are accepted strictly under the following conditions:

• You received a damaged or expired product.
• The item delivered does not match your ordered item.
• The package was damaged or tampered with during transit.

Note: Temperature-sensitive / cold-chain items, opened personal care products, and unsealed hygiene items cannot be returned once delivered.

2. Return Request Window

Return requests must be initiated within 7 days of delivery by contacting customer support at healthdialofficial@gmail.com or via WhatsApp support with photos of the delivered parcel and invoice.

3. Return Verification & Pickup

Upon receiving your return request, our quality assurance team will evaluate the request. Once approved, a reverse courier pickup will be arranged at no extra cost to you.

4. Refund Process & Timelines

• Online Payments (UPI, Cards, Net Banking): Refunds will be credited back to the original payment source within 5 to 7 business days following inspection approval.
• Cash on Delivery (COD): Refunds for COD orders will be processed via direct bank transfer (NEFT/UPI) to account details provided by the customer within 5 business days.

5. Order Cancellation

You can cancel your order free of charge before it is dispatched. Once dispatched, cancellations are subject to return verification rules.